Privacy Policy

Privacy Policy

Effective Date: 20/01/2025

At Lunas Crystal Moon, we respect and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect personal information when you interact with our website, including:

  • Personal Details: Name, address, email, and phone number provided during checkout or account creation.
  • Payment Information: Payment card details and billing address processed securely by third-party payment processors.
  • Order Information: Products purchased, delivery preferences, and special requests.
  • Technical Information: IP address, browser type, and device details collected via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you about your order status or updates.
  • Provide customer support.
  • Improve our website, products, and services.
  • Send marketing emails, if consented to, which you can opt out of at any time.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except as necessary to:

  • Process payments through secure payment gateways.
  • Deliver your orders via trusted shipping providers.
  • Comply with legal obligations or protect our rights.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

5. Your Rights

You have the right to:

  • Access and request a copy of your data.
  • Correct or update your personal information.
  • Request deletion of your data, where applicable.
  • Opt out of marketing communications.

6. Cookies

We use cookies to improve your browsing experience and analyse website traffic. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact us at:
Email: lunascrystalmoon@gmail.com