Introduction

Welcome to Lunas Crystal Moon. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or purchasing from us, you agree to comply with these Terms and Conditions.

2. Spiritual Product Disclaimer

Our products — including anointing oils, crystal jars, spell items, altar kits, and intention-based tools — are created for spiritual and energetic use only.

- They are not intended to diagnose, treat, or prevent any medical, mental, or physical condition.

- These items are not sold as medicines, cosmetics, or therapeutic remedies under UK law.

- Results vary based on intention, energy, mindset, and personal practice.

We recommend consulting a qualified healthcare professional for medical concerns.

3. Spiritual & Energetic Use

All products are handmade with love and intention, often incorporating herbs, Reiki energy, and crystals. While we share traditional beliefs about their uses, this information is for spiritual insight only and is not scientifically verified.

Use all items mindfully and at your own discretion, and always follow any safety guidelines provided on product packaging or on our website.

4. Age Restriction

By placing an order, you confirm that you are 18 years of age or older.

5. Pricing and Payment

- All prices are shown in GBP and include VAT (where applicable).

- Prices are subject to change without notice.

- Payment must be made in full at the time of purchase.

- We accept the payment methods displayed at checkout.

6. Delivery and Shipping

- We currently ship within the United Kingdom only.

- Delivery times and costs are shown at checkout.

- While we aim to ship promptly, we are not responsible for postal or courier delays.

- If your order is lost or damaged in transit, please contact us within 7 days of expected delivery.

7. Returns and Refunds

All of our products are handmade with care, intention, and spiritual purpose. Due to the unique and personal nature of these items, we can only accept returns under the following conditions:

Returns Are Accepted If:

The item arrives damaged, faulty, or incorrect.

You notify us within 14 days of receiving your order to request a return or refund.

The item is returned unused, in its original packaging, and in a resellable condition.

Returns Are Not Accepted For:

Custom, personalised, or ritual-based products (including spell jars, altar kits, intention oils, etc.).

Any item that has been opened, used, or altered after delivery.

Items returned without prior agreement.

Refund Process:

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, a refund will be processed to your original payment method within 5–10 working days.

Original shipping costs are non-refundable, unless the return is due to our error.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

We recommend using a tracked postal service, as we cannot accept responsibility for returned items lost in transit.

To request a return or report a damaged item, please email us at:

📧 lunascrystalmoon@gmail.com with your order number, description, and any relevant photos.

8.Safety & Use Responsibility

Customers are responsible for:

- Performing patch tests before applying any product to skin.

- Using items only as directed (e.g., external spiritual use only).

- Avoiding use during pregnancy, breastfeeding, or on children unless advised otherwise by a healthcare provider.

We are not liable for misuse or allergic reactions. Please read all labels and instructions carefully.

9. Intellectual Property

All content on this website including logos, branding, product descriptions, images, and packaging designs, is the property of Lunas Crystal Moon. You may not copy, reproduce, or use our content without written permission.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential loss or damages resulting from the use or misuse of our website or products.

Our maximum liability in any case is limited to the amount paid for the product.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any legal disputes will be handled exclusively by the courts of England and Wales.

12. Amendments

We reserve the right to update these Terms and Conditions at any time. Updates are effective immediately upon posting to this website. Continued use of the website constitutes agreement to the revised terms.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please email:

📧 lunascrystalmoon@gmail.com

By using our website or purchasing our products, you confirm that you have read, understood, and agreed to these Terms and Conditions.