Introduction

Welcome to Lunas Crystal Moon. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or purchasing from us, you agree to comply with these Terms and Conditions.

2. Product Use Disclaimer

Our products, including crystal jars, crystal altars, anointing oils, and other related items, are designed to support wellbeing, mindset, and spiritual healing. These items are not intended to replace traditional medical advice, treatment, or therapy. Customers should consult a qualified healthcare professional for medical concerns or conditions.

3. General Information

• All products are created with love, intention, and guidance from goddesses, combining herbs, Reiki healing, and crystals.
• While we strive to provide accurate information on the spiritual and emotional benefits of our products, results may vary for each individual.
• Our products should be used responsibly and in accordance with your personal beliefs and practices.

4. Pricing and Payment

• Prices are clearly stated on our website and are subject to change without prior notice.
• Payments must be made in full at the time of purchase. We accept the payment methods listed on our website.
• All prices include VAT (where applicable).

5. Delivery and Shipping

• We ship within the United Kingdom. Shipping times and costs will be outlined during the checkout process.
• While we strive to meet estimated delivery times, unforeseen delays may occur. We are not responsible for delays caused by postal or courier services.
• If your package is lost or damaged during transit, please contact us immediately.

6. Returns and Refunds

• Due to the handmade and personalised nature of our products, we can only accept returns for items that arrive damaged or defective.
• You must notify us within 14 days of receiving your order to request a return or refund.
• Refunds will be issued upon receipt of the returned item, provided it is in its original condition.

7. Intellectual Property

• All content on our website, including product descriptions, images, and branding, is our intellectual property and may not be copied, reproduced, or used without our express written consent.

8. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability for any claim, whether in contract, tort, or otherwise, is limited to the amount you paid for the product in question.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

We reserve the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website constitutes acceptance of any updated terms.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

lunascrystalmoon@gmail.com

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.